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Hotel Customer Dispute Resolution

Sinocms is a comprehensive management platform designed for unified complaint handling, reporting analysis, early warning, prevention and improvement of hotel and catering customer complaints. Sinocms can automatically implement your complaint management process, ensure customer satisfaction, prevent repeated problems, and track and manage customer complaints more effectively.

Features

Record, evaluate and handle customer disputes systematically and early warning of disputes.
Our experts will work with you to develop easily integrated workflow and systems. Let you easy to understand reports and the system for handling personal complaints to ensure that you don't miss any issues.
According to your actual needs, continue to expand the customization.

The system reserves multiple interfaces to obtain data from the system. Such as Call Center, App, website, WeChat official account, small program, etc. According to the API of the data source system, the complaint work order data can be obtained in real time.

Display all data in real time

The reporting rules of complaints can be defined in advance so that the work order can be transferred automatically for further processing. The system supports assigning different access rights to each management level of the company, so that the daily operation data of the enterprise can be viewed clearly in real time.

Send notifications in multiple ways to avoid missing any alerts

The system allows innovative ways to respond to new events, customize trigger logic, and realize real-time reminder of multiple scenarios in the complaint process. Timely notification via SMS, email or message push, direct and uninterrupted interaction ensures agile and sustainable complaint management.

BENEFITS

  • Ensure timely response to complaints to protect your corporate reputation and improve customer satisfaction.
  • According to the complaint attributes, automatically assign complaints, upgrade solutions and strengthen the process of investigation.
  • Monitor and track the status of complaints from submission to resolution.
  • Simplify customer complaint process and achieve better integration between sales and customer support process in a single system.
  • By using the right indicators to track the effectiveness of customer complaint handling, intelligently measure and improve your service level.
  • Solve the problem by analyzing the main reason and avoid recurrence.

Want more details? Contact our specialist now.

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