The system reserves multiple interfaces to obtain data from the system. Such as Call Center, App, website, WeChat official account, small program, etc. According to the API of the data source system, the complaint work order data can be obtained in real time.
The reporting rules of complaints can be defined in advance so that the work order can be transferred automatically for further processing. The system supports assigning different access rights to each management level of the company, so that the daily operation data of the enterprise can be viewed clearly in real time.
The system allows innovative ways to respond to new events, customize trigger logic, and realize real-time reminder of multiple scenarios in the complaint process. Timely notification via SMS, email or message push, direct and uninterrupted interaction ensures agile and sustainable complaint management.